Product · Support
TouchToFix
AI help first. A live expert when you need one.
TouchToFix connects anyone with a technical problem to AI troubleshooting and, when that is not enough, to an expert technician in real time. Chat, photos, video, and remote help on the customer's computer stay on one ticket, for consumers and for companies with their own IT team.
The problem it closes
Support either starts with a long wait for a person or with an article that does not know this machine. Companies want their own IT team on the same tools, visible only to their staff, with their own response times. And billing for a fix rarely matches the time it took.
On-demand technical support for people and companies, on one ticket.
- AI firstStep-by-step AI troubleshooting before a ticket reaches a person.
- Real expertsBrowse experts by skill, operating system, and availability, then chat live.
- Remote helpThe customer starts a browser session and stays in control: pause or stop at any time.
- Fair billingCharged in 15-minute blocks of actual chat and remote time.
What it does
7 modules that work on the same record. Choose one to read more.
Module 1 of 7
AI help
The customer describes the problem in their own words and gets step-by-step guidance. If it is still broken, they tap Request Expert and the conversation carries over.
From problem to fixed
- Step 1Ask AIDescribe the issue and get guided steps.
- Step 2Request expertEscalate without starting again. A response timer starts.
- Step 3ChatText, photos, video clips, and files on the ticket.
- Step 4Remote sessionScan a QR code in FixMe; the customer approves.
- Step 5Close and billRate the session; the bill is calculated automatically.
Technical details
- Apps
- Customer app and Expert app (mobile and web), FixMe browser portal for remote help, and a web admin panel.
- Sign-in
- Mobile number with country code, by one-time code or password.
- Remote sessions
- Browser-based and peer-to-peer where possible, started and controlled by the customer.
- Hosting
- Self-hosted, including the relay used for remote sessions.
Who it is for
- Consumers who need a fix now
- Companies with their own IT team
- IT service providers
- Expert technicians
Plain about scope
What to expect, and what not to
We would rather you know before the demo than after the contract.
- Remote control starts only after the customer opens FixMe and approves the session, and the customer can stop it at any time.
- Company IT experts set to company-only are never shown to the public marketplace.
- A closed bill is the record of that session. It is not a general IT outsourcing contract.
How it starts
- 01
We show AI help, escalation, and a remote session on one ticket.
- 02
You choose public experts, your own IT team, or both.
- 03
Response targets, rates, and company discounts are set in admin.
Walkthrough
Request a platform walkthrough.
Pick a time and we confirm by email or WhatsApp within one business day.
- WhatsApp UAE · +971 54 330 6162Fastest reply. Chat with our UAE team now.
- WhatsApp India · +91 97406 64707Chat with our Bangalore team.
- Sales and demosinfo@sanyaa.com
- OfficesBangalore, India · United Arab Emirates
